Terms & Conditions
Welcome to SILSILA ADVERTISING CO. LLC. These Terms & Conditions explain the general conditions relating to the use of our website and the enquiry, quotation, design, production and delivery of our advertising, printing, signage and fabrication services.
SILSILA ADVERTISING CO. LLC operates in Musaffah, Abu Dhabi, United Arab Emirates, offering professional printing, custom signage, vehicle branding, engraving, fabrication, exhibition displays and promotional products.
Please read these terms carefully before using our website or confirming a project with our company.
Specific project requirements, quotations and written agreements may contain additional conditions. Nothing in these Terms & Conditions limits rights or remedies that cannot lawfully be excluded under applicable UAE law.
SILSILA ADVERTISING CO. LLC provides a range of advertising, printing and branding solutions, including:
Printing Services: Vinyl printing, UV printing, digital printing, large-format printing, stickers, labels, business cards, brochures, posters and banners.
Signage Solutions: LED sign boards, acrylic signs, 3D letters, reception signs, shop signage, neon signs and wayfinding systems.
Vehicle Branding: Full and partial vehicle wraps, fleet branding, truck graphics, van branding and commercial vehicle graphics.
Engraving & Fabrication: Laser engraving, laser etching, CNC cutting, acrylic fabrication, metal engraving and identification plates.
Display & Branding: Exhibition stands, retail displays, office branding, window graphics, wall graphics and frosted films.
Promotional Products: Customized mugs, T-shirts, caps, pens, corporate gifts, diaries, trophies and branded merchandise.
Service availability, materials, technical specifications and project requirements may vary.
Customers may request quotations through our website, telephone, WhatsApp or email.
Project quotations may depend on several factors, including:
Materials and production specifications.
Product dimensions and required quantities.
Artwork preparation and design complexity.
Printing techniques and finishing requirements.
Fabrication, delivery and installation requirements.
Customization and additional project services.
Quoted prices, applicable taxes, payment schedules and any additional charges should be clearly communicated before order confirmation.
A quotation does not automatically constitute acceptance of an order. Project acceptance is subject to confirmation of requirements and agreement on the applicable terms.
Before production begins, relevant project specifications should be agreed upon between the customer and SILSILA ADVERTISING CO. LLC.
These may include artwork, dimensions, materials, quantities, finishes, pricing, production timelines and delivery or installation arrangements.
Customers should review all submitted specifications carefully before approving their orders.
Where applicable, production will proceed after the required approvals and agreed order conditions have been satisfied.
Customers may provide existing artwork or request assistance with preparing designs for their printing and signage projects.
Customers are responsible for reviewing artwork proofs and confirming important details, including spelling, names, telephone numbers, logos, measurements and layout specifications.
Designs may require adjustments to meet production requirements.
Approval of artwork confirms the customer’s acceptance of the approved specifications, subject to the company’s obligation to deliver conforming goods and services.
Any requested changes after approval will be reviewed based on the current stage of production and any additional work required.
Customers submitting artwork, logos, photographs or other materials should ensure they have the necessary permissions or rights to use those materials.
Customer-supplied files should be suitable for the intended production process.
Where appropriate, our team may recommend modifications to improve printing suitability, sizing, resolution or finishing.
We may decline to reproduce materials that appear unlawful, infringing or otherwise inappropriate.
Payment requirements, accepted payment methods and any applicable deposits should be confirmed with our team before an order is finalized.
Certain customized projects may require advance payment or staged payments, depending on the nature and scope of the work.
The agreed quotation or order confirmation should specify the payment schedule and any applicable conditions.
Customers should request clarification before making payments if any amount or payment requirement is unclear.
Estimated production times depend on the service, order quantity, material availability, artwork approval and project complexity.
Custom signage, vehicle branding, CNC fabrication and large-format printing may have different production requirements.
We aim to communicate realistic timelines and inform customers when significant changes occur.
Any guaranteed completion date or time-sensitive delivery requirement must be specifically agreed upon in writing.
Customers wishing to modify or cancel an order should contact our team as soon as possible.
The feasibility of changes or cancellations depends on the project’s stage, material commitments and work already completed.
Any applicable charges or refunds will be assessed according to the agreed order terms and relevant UAE consumer protection requirements.
We will not exclude or restrict statutory consumer rights through these conditions.
Many of our products are manufactured or printed according to customer-specific designs, dimensions and requirements.
Requests to return or cancel correctly produced customized goods may be subject to the applicable contract terms and legal rules concerning custom-made products.
Where a product or service is defective, does not conform to agreed specifications or otherwise gives rise to a statutory remedy, the customer’s rights under applicable UAE law will be respected.
Customers should contact us with their order details and a description of the issue so it can be reviewed appropriately.
Depending on the circumstances and legal requirements, an appropriate resolution may involve correction, repair, replacement, re-performance, refund or another applicable remedy.
Delivery or collection arrangements should be agreed upon when confirming an order.
Delivery availability, timing and any associated charges may vary depending on the destination, product dimensions and project requirements.
Customers should provide accurate delivery information and arrange suitable access when necessary.
Any issues with goods received should be reported promptly to allow them to be reviewed, without limiting statutory rights.
Projects involving signage installation may require site measurements, access arrangements, suitable mounting surfaces, building permissions or other approvals.
Responsibilities for obtaining necessary permissions should be confirmed in the project agreement.
Customers should provide accurate information about installation locations and relevant site conditions.
Installation availability, scope, timing and charges will depend on the individual project and agreed arrangements.
Vehicle branding projects may involve measurements, vehicle inspection, artwork preparation, material selection and installation planning.
Customers should provide accurate vehicle details and communicate relevant information about the vehicle’s existing surface condition.
The agreed scope should specify the areas to be wrapped, materials to be used and any relevant preparation requirements.
Customers should follow the applicable care instructions provided for completed graphics or wraps.
Any warranty, aftercare or remedy for defective work will be governed by the agreed terms and applicable law.
We aim to produce printing and signage according to the agreed project specifications.
However, differences may occur between digital screen previews and physical output due to screen calibration, printing processes, substrates and lighting conditions.
Where precise color matching, materials or finishes are essential, customers should discuss these requirements before production.
Any accepted tolerances or approved material substitutions should be documented in the project agreement.
Website text, graphics, photographs, branding and other original materials belonging to SILSILA ADVERTISING CO. LLC or its licensors are protected by applicable intellectual property laws.
Customers retain the rights they own in artwork and other materials they provide.
Ownership and usage rights for newly commissioned creative designs should be specified in the relevant project agreement.
Website content must not be reproduced or used commercially without the relevant authorization, except where permitted by law.
Completed signage, branding and printing projects may be photographed for project documentation.
Any publication of customer-identifiable project images, protected artwork or confidential commercial materials for marketing or portfolio purposes will be subject to appropriate permission or another applicable lawful basis.
Customers may contact us to discuss concerns about the use of project images.
We aim to keep our website content accurate and relevant.
Product descriptions, service information, photographs and examples are provided for general information and may not represent the exact specifications of every custom order.
We may update website content or service information when necessary.
Website access may occasionally be interrupted due to maintenance, technical issues or circumstances outside our reasonable control.
Our website may include links to external platforms such as Google Maps, Instagram, Facebook and WhatsApp.
These services are operated independently and may have their own terms, conditions and privacy policies.
We encourage users to review the relevant policies when accessing third-party websites.
Each project will be handled according to its agreed specifications, applicable contractual obligations and relevant legal requirements.
Any responsibility for loss, damage, defects or failure to perform will be determined by the circumstances, the applicable agreement and UAE law.
Nothing in these Terms & Conditions excludes or limits liability or consumer remedies where such exclusion or limitation is prohibited by law.
If you have a concern regarding our services, quotations, products or completed work, please contact our team with the relevant details.
We aim to review complaints and work toward an appropriate resolution.
If a dispute cannot be resolved directly, customers may use applicable consumer protection procedures or other lawful dispute-resolution mechanisms.
These Terms & Conditions are governed by applicable laws of the United Arab Emirates.
Any disputes will be handled according to the applicable legal rules and the jurisdiction of the competent courts or authorities, subject to mandatory consumer protection requirements.
We may revise these Terms & Conditions to reflect changes in our services, website functionality, business practices or legal requirements.
The updated version will be published on this page with a revised Last Updated date.
Changes to website terms will not automatically alter an existing confirmed order unless lawfully agreed upon.
For questions about our services, quotations, project requirements or these Terms & Conditions, please contact:
SILSILA ADVERTISING CO. LLC
Address: 9GG4+227, Musaffah M14, Abu Dhabi, United Arab Emirates
Phone: +971 50 920 6912
Email: silsilaad@gmail.com
We welcome enquiries about advertising projects, printing services, custom signage, quotations and order-related matters.
Silsila Advertising Co. LLC provides custom signage, digital printing, vehicle branding, laser cutting, acrylic fabrication and promotional products in Musaffah, Abu Dhabi, UAE. We help businesses bring their brands to life through creative design and customized advertising solutions.